If you’re curious about how AI is changing customer service, this book is a must-read. It dives into the latest trends and the ethical questions that come with using AI. You'll learn about the tools and technologies shaping the industry and how businesses are adapting to keep customers happy. This isn't just theory; it’s packed with real examples and insights that show how companies are making AI work for them.
The author breaks down complex topics into easy-to-understand concepts. Whether you're a business owner looking to improve customer interaction or just someone interested in the future of tech, this book offers practical advice and big-picture thinking. Plus, it tackles the important ethical considerations, so you can feel good about how you use this technology. If you want to stay ahead in today’s customer-driven world, this book is your go-to guide.
